Support & Resources for Merchants

 

The Launch Payments Merchant Support Team is comprised of friendly and knowledgeable professionals that can help you answer questions about your monthly statements, chargeback resolution, risk monitoring and more. In this section you will find pertinent information regarding the support team as well as general equipment support documentation and FAQs.

 

 

Hours of Operation

Merchant support is open 24 hours a day, 7 days per week, 365 days a year!

Merchant support: 1 866 883-1494

Sales: 1 888 597-0022

 

 

Deposit Schedule

Debit and credit deposits are processed within 1 - 3 business days depending on the financial institution that you process with. (Deposit timeframe is calculated after the batch close is initiated).

 

Processing FAQs

Learn more

 

Understanding Payment Processing

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If you still have any questions or require telephone support, please contact us at 1 888 597-0022